This policy explains how NEÓN TIGRE handles personal information when you browse our website, create an order, request a stock notification, use a gift card, contact us, or interact with our services.
For privacy questions, contact [email protected].
Payment-card details are processed by our payment provider and are not intended to be stored by NEÓN TIGRE.
We use personal information to process and fulfil orders, provide gift cards, send transactional communications, manage returns and support, protect the site from misuse, comply with legal obligations, and improve the service where we have an appropriate lawful basis.
If you choose to join the NEÓN TIGRE newsletter, we use your email address to send marketing emails about products, launches, stories and related brand updates. We rely on your consent for this activity and keep a record of when and how you consented so that we can demonstrate and manage that choice.
You can withdraw your consent at any time using the unsubscribe link included in marketing emails or by contacting [email protected]. If you unsubscribe, we may retain a limited suppression record so that we can respect your request not to receive further marketing.
We use specialist service providers to operate the store, including payment processing, hosting, database/storage and transactional email services. They receive only the information needed to provide their services and are subject to their own contractual and legal obligations.
We keep information only for as long as reasonably necessary for the purpose it was collected, including order records needed for accounting, tax, fraud prevention, customer service and legal claims.
Depending on where you live, you may have rights over your personal information, including access, correction, deletion, restriction, objection and data portability. You may also have the right to complain to your local data-protection authority.
To make a request, email [email protected]. We may need to verify your identity before acting on a request.
Essential browser storage is used to operate features such as your basket, favourites, language and consent choices. Optional analytics are not enabled unless you choose to allow them. See our Cookie Policy or use COOKIE SETTINGS in the footer.
Some service providers may process information in other countries. Where required, appropriate safeguards are used. We also use reasonable technical and organisational measures designed to protect personal information, although no online service can guarantee absolute security.
